FAQ

Is gold filled actually filled with "real gold"?
Despite how it sounds, gold-filled metal is not actually filled with gold. “Gold-filled” is simply an age-old term that became accepted in the jewelry industry. Today, gold-filled is a quality designation that’s regulated by the Federal Trade Commission. Our gold-filled products have a 14-karat gold layer and meet the federal quality standards established by the FTC.

Does Gold Filled jewelry have Nickel in it?
All our Gold Filled materials are purchased from Rio Grande Jewelry Supply and contain Gold, Copper and zinc. Gold filled jewelry does not contain Nickel and is safe for customers with a nickel allergy.

Is Gold Filled and Gold Plated the same?
Gold-filled is made by heat- and pressure-bonding a thin layer of karat gold to a brass core. The value of gold-filled is greater than gold-plated because gold-filled has an actual layer of karat gold, not just a microscopic film, as is the case with gold-plated items. The karat gold covering also significantly increases the tarnish- resistance of the base metal substrate.

What is Bronze?
The Bronze Age (3300 BC - 12000 BC) lasted 1,500 years and was so named by the technological development of alloying copper and tin to create Bronze. Bronze is an alloy of 88% copper and 12% tin and is stronger and more durable than copper alone. Bronze jewelry has been worn for as long as the metal has been in existence. Bronze has an attractive golden-brown hue, subdued luster and a vintage charm. We love the historic significance of Bronze and enjoy working with it.

Will Bronze turn my skin green?
Because of its copper content, over time, bronze tarnishes and develops a green patina. This occurs when the copper reacts to moisture and air, oxidizing in the process. As bronze consists mainly of copper, wearing bronze jewelry can assist in alleviating copper deficiency. The skin is able to absorb the small amount of required copper through the metal (this is also why bronze jewelry turns skin green). Bronze is also believed to aid in arthritis, rheumatism and joint pain, among others. Any skin discoloration is easily washed off.
if a sealant is used on your bronze jewelry, your skin will not be able to interact with the mineral. This will prevent copper absorption and temporary skin discoloration.

Will Bronze jewelry irritate my skin?
Bronze jewelry is safe to wear unless you have a nickel allergy. Nickel allergy is a health factor affecting 6% of people. Some symptoms of a nickel allergy are red eyes, itchy skin, rashes on skin, dry patches on skin and even welts. If your nickel allergy is severe, avoid wearing any types of alloys that contain nickel. If it is only a mild reaction, wearing jewelry made of sealed or lacquered bronze may prevent reactions to nickel.

All our Bronze is purchased from RioGrande Jewelry supplies and contains 95% copper and 5% tin with trace amounts of cobalt, zinc & nickel. please ask us about

Are your foreign languages necklaces stamped using foreign alphabets?
Our pieces are all handmade using metal-die stamps. We stamp your piece using the Latin Alphabet. All non- latin language necklaces are stamped phonetically using the Latin alphabet.

What's the difference between stamping and engraving?
Essentially, stamped pieces are handmade and engraved pieces are made by machine . When your piece is stamped, each letter is done one at a time -- by hand -- using special metal punches some of which we make ourselves. It’s a traditional smithing technique that allows for each of our pieces to be truly one-of-a-kind. Engraving, on the other hand, is done by machine. Engraved pieces are uniform in appearance but do not have the unique character of our stamped pieces. We do not use engraving technology.

How long will it take to get my order?
Many items are made to ordered and can take up to a week in production. Orders are then processed and shipped the following Monday. Deliveries can take between 5-12 business days to arrive from the date you ordered you item. Overseas deliveries can take anywhere from 7-16 business days. Delivery details will be provided in your confirmation email.

How much will shipping cost?
Shipping costs depend on where you live and how fast you want your piece shipped to you—in other words, it’s almost entirely up to you! Click here to see our current estimated delivery times including the time it takes to hand make your piece.

Why is it taking longer than average for my order to be shipped?
Orders with multiple pieces may take longer if some items in your order are in production. We do not ship separately unless requested, but all items should ship within a week of your initial shipping confirmation.

When will I know if my order has shipped?
You’ll get a shipping confirmation email from us once your pieces are on their way.

Why hasn't my package moved?
Keep an eye on the tracking link for a couple of days. If it still hasn’t moved, your local post office will have the best idea of where your package will be. Still don’t have an answer? Reach out to our Care team.

I’ve emailed your team and haven’t got a reply yet.
Our current response time is 2-3 business days. We have a high volume of messages and we appreciate your patience while we answer every message in the order we receive them

Can I return my product?
Refer to our Exchange & Return Policies here.