We offer delicate chains for their minimalist style and everyday wear. While designed to last, they can break with rough use. House of Eberstein Jewelry is not liable for broken product due to wear.
• If your bracelet stretches or breaks at anytime, we offer to re-weld it for $10. Delicate chains that are old or worn may not meet requirements for new weld.
• House of Eberstein Jewelry is not responsibility for jewelry damaged as a result of rough handling.
48 Hour Policy
• House of Eberstein Jewelry is not liable for lost chains. If you lost your bracelet within 48 hours of purchasing please get in contact with us in-person, over the phone, or email us at hello@houseofeberstein.com within 48 hours of your purchase with your receipt to be considered eligible for partial store credit or discounted replacement.
15 Day Policy
• If your chain breaks due to weld issue within 15 days come in for a free repair, purchase receipt and chain required.
30 Day Policy
• We do not provide refunds, but exchanges or store credit for equal-value items may be considered under certain circumstances. We do not offer refunds on permanent jewelry but in certain circumstances may offer store credit for purchases made and returned undamaged within 30 days.
Lost Item Policy
Any lost chains outside of the 48 hour window are not eligible for credit or replacement of any kind.