House of Eberstein Terms

 

Shipping Policy:

Orders are shipped via USPS Priority Flat Rate. Please allow 6-8 business days for delivery. 

House of Eberstein jewelry is handmade to order unless stock is already on hand. Orders may take up to 3 weeks for delivery. Orders placed over the weekend will not be processed until the following Monday. Orders placed on national holidays will not be processed until the following business day.

International Orders: 

Please contact us through our contact form for international shipping rates, and to place your order. Include the item/s you'd like to order, as well as your shipping and billing addresses. 

Duties and taxes are determined by the customs agency within the destination country and are not included in the total at checkout.  Payment of any duties and import taxes are the responsibility of the recipient, with the fees being collected at the time of delivery.  House of Eberstein is not responsible for customs duties and import taxes.

 

Return Policy:

All returns must be authorized by House of Eberstein. Please c ontact us to discuss repair and return requests via our contact form.  Return requests must be made within seven days from receipt of delivery.

All returns must be received within seven days of email issued return authorization.

House of Eberstein has the right to refuse return of goods that do not meet return policy requirements.

All merchandise purchased “On Sale” or purchased at a discounted price are FINAL SALE. No exchanges or refunds.

 

How to return an item:

1. use the online contact form andGretchen von Eberstein will issue a return authorization number. 

2. Before sealing the return package, *please make sure the return authorization number is written clearly on the outside of the package*. If possible, also include a printed copy of the email in the package. Following these steps will ensure that we are able to process your return and credit your account as quickly as possible. 

3. Merchandise must be shipped securely packaged, pre-paid and must be received by  House of Eberstein within 7 days of receipt of return authorization. House of Eberstein does not pay for shipping cost for returned packages.

 

We recommend that all return packages be shipped via UPS, FedEx, or insured parcel post. Please consider purchasing insurance for the return package as House of Eberstein  does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled.

House of Eberstein will process the refund within 5 business days upon receiving the package.

Please note: All House of Eberstein jewelry is handmade and hand-finished therefore slight irregularities may occur. 

 

Fused Sterling Silver & Copper care information: 

All fused designs are lacquered to keep the shine & patina. The lacquer finish is ephemeral in nature and will naturally age and change over time with wear.  Please store in a separate area from jewelry that may scratch or damage the surface and keep away from salt or chlorinated water & harsh detergents.  In general, daily wearing will eventually wear away the lacquer.  Many of my customers prefer t he un-lackered version but if you are not among those like minded customers, you are welcome to use a clear fingernail polish to recite your jewelry.