OUR POLICY
All House of Eberstein sales are final. We don't accept returns nor offer refunds. We may exchange pieces under limited circumstances. If an item is damaged as a result of quality or craftsmanship, customers must contact us within 48 hours of receiving the piece and have both the item and purchase receipt. Items mailed back for an exchange must be undamaged, and in their original packaging. House of Eberstein reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges.
If you encounter an issue with your purchase please reach out to us at hello@houseofeberstein.com.
PERMENANT JEWELRY POLICIES
We offer delicate chains for their minimalist style and everyday wear. While designed to last, they can break with rough use. House of Eberstein Jewelry is not liable for broken product due to wear.
If your bracelet stretches or breaks at anytime, we offer to re-weld it for $10. Delicate chains that are old or worn may not meet requirements for new weld.
House of Eberstein Jewelry is not responsibility for jewelry damaged as a result of rough handling.
House of Eberstein Jewelry is not liable for lost chains. If you lost your bracelet within 48 hours of purchasing please get in contact with us in-person, over the phone, or email us at hello@houseofeberstein.com within 48 hours of your purchase with your receipt to be considered eligible for partial store credit or discounted replacement.
15 DAY
If your chain breaks due to weld issue within 15 days come in for a free repair, purchase receipt and chain required.
30 DAY
We do not provide refunds, but exchanges or store credit for equal-value items may be considered under certain circumstances. We do not offer refunds on permanent jewelry but in certain circumstances may offer store credit for purchases made and returned undamaged within 30 days.
LOST ITEM
Any lost chains outside of the 48 hour window are not eligible for credit or replacement of any kind.
A NOTE ABOUT OUR POLICIES
Hi there, Thank you for taking the time to look into our policy on returns and exchanges. It’s probably safe to assume that you’re interested in reading this because you might want to return an item you are currently looking to purchase or that you recently purchased. Your reason for considering a return may be one of a number of reasons. Please let us help answer or resolve any concern that you may have so that you can feel good about your order. We encourage you to e-mail us (info@houseofeberstein.com) if you have any questions; we’re good at solving problems, so let us assist you through any challenge you’re experiencing that's a result of shopping with us online.
Below we’ve outlined a few scenarios that might prompt interest in a return and we offer suggestions about how to avoid the problem in the first place, and how to handle the problem if it’s already a reality.
Oh no, I don’t like the color of the piece I selected.
We recommend thinking ahead about how you would style this piece of jewelry and which color best suits the way you envision wearing this piece. We do our best to portray the colors in our jewelry as accurately as possible to avoid any surprises when you open up your shipment. If you know what color you want and like what you see online, we should be able to avoid this problem. We understand, however, that you may just have a change of heart and decide that instead of going with a bold color you’d prefer something more neutral. Or maybe you purchased a gift for your girlfriend and she would prefer a different color. We know that color is a particular thing so we can offer a one-time exchange for that particular item. Please e-mail us to see what colors we can offer as an exchange.
Oh no, I just purchased this item and it broke!
• If your bracelet stretches or breaks, we can repair it for $20.
• For broken welds, we can re-weld it if you are present.
• After determining the issue, we may offer a credit which can be used to purchase an item of equal value once the ring has been returned. Customers must contact us within the 48 hours of purchases.
• Customers are responsible for shipping if you are unable to return your ring in person.
• We don't take responsibility for jewelry damaged as a result of rough handling. If you experience an issue with one of our pieces refer to the above time frames & make sure you hold on to the jewelry and your receipt so we can determine the issue and provide options.
• We do not provide refunds, but exchanges for equal-value items may be considered. House of Eberstein Jewelry is not liable for lost chains; replacements will be charged in full.
Oh, I’m just not that into it.
Please consider your purchase carefully. We put a lot of effort into providing product details and images of our jewelry so that you can make an informed decision before placing your order. We do not accept returns and we do not accommodate exchanges for different products. To understand why this is our policy, keep reading.
I'm very happy to know that you may offer exchanges under certain circumstances but I'm a little disappointed that you don’t offer any returns.
Let us explain why. We are a very small handcrafted jewelry business. We make many of our products custom for you using high quality precious metals. We can not re-sell a used piece of jewelry or custom cut chain so we have made the decision to limit exchanges and not accept returns. It's simply not cost effective for our operation. Thank you for your understanding
We believe deeply in the quality of our products and know that our products are even better in real life than they look online. So if you’re reluctant to purchase something that you have yet to see in person, we think it’s safe to say that if you’re drawn to it online then you will not be disappointed when you receive the product in the mail.
Thank you for taking the time to read about our policy and our business. We hope it offers answers to your questions and improves your shopping experience with us. As always, please reach out if you have any lingering questions. We’re here for you!