All House of Eberstein sales are final. We don't accept returns nor offer refunds. We may exchange pieces under limited circumstances. If an item is damaged as a result of quality or craftsmanship, customers must contact us within 14 days of receiving the piece. Items mailed back for exchange must be unworn, undamaged, and in their original packaging. House of Eberstein reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges.
If you encounter an issue with your purchase please reach out to email@example.com.
Permanent Jewelry: We know that accidents happen - in the event that your permanent jewelry breaks, we require the chain to be sent back to us at the House of Eberstein. Upon receiving the chain we will determine if it is a welding error or fault of wear and tear. If it is determined it is a welding error, a refund will be issued for the price of the chain. In some cases we are able to weld the bracelet back on. We don't issue refunds for items that have been lost, but we can give you a 30% discount on a new bracelet.
The customer is responsible for all shipping charges.
A NOTE ABOUT OUR POLICY
Hi there! Thank you for taking the time to look into our policy on returns and exchanges. It’s probably safe to assume that you’re interested in reading this because you might want to return an item you are currently looking to purchase or that you recently purchased. Your reason for considering a return may be one of a number of reasons. Please let us help answer or resolve any concern that you may have so that you can feel good about your order. We encourage you to e-mail us (firstname.lastname@example.org) if you have any questions; we’re good at solving problems, so let us assist you through any challenge you’re experiencing that's a result of shopping with us online.
Below we’ve outlined a few scenarios that might prompt interest in a return and we offer suggestions about how to avoid the problem in the first place, and how to handle the problem if it’s already a reality.
Oh no, I ordered the wrong size bracelet!
If you’ve never shopped with us in person, you probably don’t know what size bracelet will fit you best. We have included a brief paragraph on each bracelet product page to help you figure out what size we recommend for you. But what if you didn’t see this and ordered the wrong size or maybe you ordered the bracelet for someone else and just got it wrong. In such case, we are happy to provide you with an exchange for a different size. Please e-mail us and we’ll take care of you.
Oh no, I don’t like the color of the piece I selected.
We recommend thinking ahead about how you would style this piece of jewelry and which color best suits the way you envision wearing this piece. We do our best to portray the colors in our jewelry as accurately as possible to avoid any surprises when you open up your shipment. If you know what color you want and like what you see online, we should be able to avoid this problem. We understand, however, that you may just have a change of heart and decide that instead of going with a bold color you’d prefer something more neutral. Or maybe you purchased a gift for your girlfriend and she would prefer a different color. We know that color is a particular thing so we can offer a one-time exchange for that particular item. Please e-mail us to see what colors we can offer as an exchange.
Oh no, I just purchased this item and it just broke!
If a recently purchased piece of jewelry happens to break, please e-mail us! While we believe all jewelry should be handled with care, our jewelry should not just fall apart. These pieces are delicate in appearance but are well-made products that can withstand regular wear. Our jewelry will not withstand abuse and we don't take responsibility for jewelry damaged as a result of rough handling. If you experience an issue with one of our pieces within 2 weeks of our purchase, make sure you hold on tho the jewelry and your receipt so we can determine the issue and provide options.
Oh, I’m just not that into it.
Please consider your purchase carefully. We put a lot of effort into providing product details and images of our jewelry so that you can make an informed decision before placing your order. We do not accept returns and we do not accommodate exchanges for different products. To understand why this is our policy, keep reading.
You’re probably happy to know that we can offer exchanges under certain circumstances but still disappointed that we don’t offer any returns. Let us explain why. We are a very small business, and we make many of our products to order. We typically don’t make a product until someone orders it. So when you place an order, we make it specifically for you. Each time that we accommodate an exchange, we are taking the time to make another product for you. We have made the decision to limit exchanges and we choose not to accept returns because it's simply not cost effective for our operation. Our time is limited and we handle nearly all aspects of our business ourselves. To keep up with orders and still set aside enough time to maintain our business, work on new collections, and plan new directions for our brand, this is the only feasible choice.
We believe deeply in the quality of our products and know that our products are even better in real life than they look online. So if you’re reluctant to purchase something that you have yet to see in person, we think it’s safe to say that if you’re drawn to it online then you will not be disappointed when you receive the product in the mail.
Thank you for taking the time to read about our policy and our business. We hope it offers answers to your questions and improves your online shopping experience with us. As always, please reach out if you have any lingering questions. We’re here for you!